What the integration does
- Links a business calendar or mailbox to the CRM after an explicit user sign-in and provider consent flow.
- Supports manual iCloud mailbox setup only where the product explicitly offers that option; no Apple OAuth scopes are requested today.
- Reads provider identity details to show which calendar or mailbox was connected by the user.
- Uses Google OAuth only for Google Calendar scheduling and appointment management.
- Reads, creates, updates, and deletes appointments where calendar scheduling is enabled for the connected account.
- Handles outbound email and inbound routing separately from the Google Calendar connection.